Terms & Conditions

1. Guarantee of Quality:
  Our goods are backed by manufacturer guarantees wherever possible. Any additional guarantees are detailed in the product description.
 
2. Payment Options:
  We accept all major credit and debit cards in partnership with Paypal
 
3. Delivery Methods & Times:
  Next day delivery is only available for W coded goods when ordered before midday & 3-5 days on all other codes. Delivery is not guaranteed within these times due to varying sales volumes so please call if you need specific arrangements made.
 
4. Delivery Charges:
  UK delivery charges are stated at the time of order and depend on size of product. If you want us to deliver outside of the UK please call or email first.
 
5. Returns Procedure:
  If a product is physically delivered to your door it should be inspected with the driver and only accepted if you are satisfied with the goods and their condition. If a product is accepted & is damaged in any way, we will either send a replacement product or items upon confirmation that the damaged items have been returned. Goods can also be returned for a full refund within 14 days of purchase as long as they are received back to us with full packaging and in a condition where they can be re-sold. Postage costs related to returning the goods will be met at the customers cost with the exception of faulty goods.
 
6. Refunds:
  Refunds for valid claims as in clause 5 will only be made via the same method of payment as used to place the order.
 
7. Retention of Title:
  This remains with us until the goods are paid for in full.
 
8. Application of Value Added Tax (VAT):
  VAT is included in the prices we display. Our VAT registration number is GB 110 6459 45.
 
9. Order Confirmations:
  When you place an order via our Internet service you will receive two e-mails. An 'Order Confirmation' from us and a "Your Payment to..." confirmation email from Paypal. Please retain both of these.
 
10. Stock Levels:
  As far as is reasonably possible, all products featured on the web site are in stock and available at the time of ordering. We reserve the right to ship any colour of the product ordered.
 
11. Sales Receipt:
  A "paper" VAT receipt from Spyder Marketing will be posted for all orders in addition to the confirmation emailed at the time of purchase (Sunshinebits.com is a trading name of Spyder Marketing.
 
12. Data Protection:
  Information you provide us remains confidential to Spyder Marketing. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process & arrange delivery of your order via contracted fulfilment and courier companies and secondly, to provide you with the best possible service. Should you wish to contact us regarding our Privacy Policy please do so. We may contact you from time to time with specific offers but will not pass your details to unknown third parties.
 
13. Unforeseen Circumstances:
  While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control.
 
14. Complaints:
  If you have a complaint, please contact us immediately by fax or email (for details see the contact us page). All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially. These complaints will be dealt with within seven working days. These terms and conditions do not affect your consumer's statutory rights.
 
15. Law:
  These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the Courts of England.
 
16. Privacy policy:
  We do not send random marketing emails to personal email addresses without your consent.
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